Have questions about your existing account or inquiry about our service?
Our dedicated live agents are ready to assist you!
Hours of operation (EST)
Monday to Friday
8:30 AM - 10:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday & Holidays
11:00 AM - 7:00 PM
Closed: December 25th & January 1st
Call
Talk with a dedicated live agent today!
For assistance outside North America:
Dial: +1-604-298-5900
Chat
Start a live chat session with one of our dedicated live agents.
Send us an email and we will get back to you promptly.
Mailing Address
Primus Wireless:
Box 19372 Metrotown PO
Burnaby, BC V5H 4J8
Please include your full name and/or account number or mobile phone number.
Learn
Find specific information about plans, devices, services, and a FAQ on our Help & Support page.
Help & Support