Have questions about your existing account or your service?

Our dedicated live agents are ready to assist you!

Hours of operation (EST)

Monday to Friday

11:00 AM - 9:00 PM


11:00 AM - 5:00 PM

Sunday & Holidays

11:00 AM - 5:00 PM

Closed: December 25th & January 1st


Talk with a dedicated live agent today!


For assistance outside North America, dial:


Start a live chat session with one of our dedicated live agents.

Mailing Address

Primus Wireless:

Box 19372 Metrotown PO

Burnaby, BC V5H 4J8

Please include your full name and/or account number or mobile phone number.


Find specific information about devices, billing, services and a FAQ on our Help & Support page.

Help & Support

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