Most Asked Questions
How long does it take for my order to be shipped to me?
Allow 3-5 business days for delivery from the time of order.
Does the battery need to be fully drained before I charge it?
Your phone's battery should be properly conditioned to reach its peak performance. For best performance, please consult the manufacturer’s guide that comes with your phone.
What is LTE?
LTE, or "Long Term Evolution", is the global gold standard in wireless network technology. Far superior to previous technologies such as 3G and 4G HSPA+, LTE delivers a faster, richer and smoother wireless internet experience than ever before. Easily download large files and upload to cloud storage, stream high-definition movies and video conference lag-free, plus play advanced online games and apps. Built to handle more users doing more complex things, LTE allows you to stay connected on your wireless device in ways you've only imagined.
Do I receive a warranty with my new device?
Devices come with a 12-month manufacturer's warranty. All accessories and batteries come with a 90-day warranty. Any malfunction due to misuse, physical or liquid damage is not covered by the manufacturer's warranty. Lost or stolen phones are the responsibility of the owner and are not covered under warranty. Please call Customer Care for warranty assistance.