moto g pure
moto g pure
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moto g power
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Most Asked Questions
What is happening?​

Wireless providers in the United States, including AT&T and T-Mobile, will begin permanently shutting down their 3G/HSPA networks starting February 2022 and continuing until July 1, 2022.​

Starting February 22, 2022 all major U.S. carriers will begin to shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting after Feb 22, 2022, depending on the network service available in your area, you may not be able to reliably use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.​

The shutdown is expected to be complete by July 1, 2022 and you may not be able to continue to roam in the U.S. after that date. We are working on possible solutions for you to continue to roam in the U.S. after that date and will communicate any updates. ALL customers will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).



Can I continue to use my wireless phone in the U.S.?

You may be able to use wireless roaming services depending on the network service availability in your roaming area up to July 1, 2022.

The U.S. 3G/HSPA network shutdowns beginning February 22, 2022 through July 1, 2022 affects all customers travelling to the United States (including Puerto Rico and the U.S. Virgin Islands).


What if I don’t plan on using my phone in the U.S? Do I need to do anything?​

If you’re certain that you won’t be using your device in the U.S., no action is needed.


Can I continue to use my wireless service in Canada and outside the U.S.?​

Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.​


Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.? ​

Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service. ​​


If I purchase or use a new device, will my wireless service work in the U.S.?​

Unfortunately, no.


Why am I paying for a roaming plan or add-on that I may no longer be able to use? ​

As you may be in and out of coverage areas until the U.S. 3G/HSPA network shutdown is complete, we are unable to identify where you will be able to reliably use wireless roaming services at this time. Following February 22, 2022 if your plan or add-on currently includes U.S. Roaming and you are unable to use it, contact us so we can help you find the best plan for your needs!​

We are dedicated to getting your order to you as quickly as possible, through partnerships with major carriers.
Due to high demand, we are facing fulfillment constraints and cannot provide an exact delivery time. You will be notified when your order has been shipped.
Your phone's battery should be properly conditioned to reach its peak performance. For best performance, please consult the manufacturer’s guide that comes with your phone.
LTE, or "Long Term Evolution", is the global gold standard in wireless network technology. Far superior to previous technologies such as 3G and 4G HSPA+, LTE delivers a faster, richer and smoother wireless internet experience than ever before. Easily download large files and upload to cloud storage, stream high-definition movies and video conference lag-free, plus play advanced online games and apps. Built to handle more users doing more complex things, LTE allows you to stay connected on your wireless device in ways you've only imagined.
Devices come with a 12-month manufacturer's warranty. All accessories and batteries come with a 90-day warranty. Any malfunction due to misuse, physical or liquid damage is not covered by the manufacturer's warranty. Lost or stolen phones are the responsibility of the owner and are not covered under warranty. Please call Customer Care for warranty assistance.