This policy applies to Cityfone, operated by Rogers Communications Canada Inc., which is referred to here as Cityfone.
At Cityfone, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.
Further information about how Cityfone collects, uses, and discloses your account and personal information can be found in our Frequently Asked Questions online at http://www.cityfone.net/terms/privacy-policy
Rogers has appointed a Chief Privacy Officer (CPO) who oversees privacy compliance for the Rogers Group of Companies including Cityfone. The CPO has a team that takes responsibility for the day-to-day compliance with PIPEDA, including the collection, use, and disclosure of personal information.
Your relationship with Cityfone means that we collect and use account and personal information about you. This information helps Cityfone manage our business operations for the following reasons:
We will also collect information from third-party credit agencies or Rogers Group of Companies (of which Cityfone is part of) and affiliates, such as the Rogers Bank, to manage credit and business risks; collect an outstanding debt; detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity.
We may also collect personal and account information about you to evaluate your eligibility for other products and services offered by Cityfone and the Rogers Group of Companies, and to assist other Rogers companies or affiliates such as Rogers Bank, to assess your eligibility for their products or services.
We may also collect personal information about you for other purposes from time-to-time, or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection.
Your consent to the collection, use, or disclosure of your account and personal information may be implied or express, through written, oral, electronic or any other method.
The choice to provide Cityfone with your consent is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.
Cityfone will only use your account and personal information to fulfill the purpose for which it was collected. For example, we may use your information in the following ways:
More details of the reasons Cityfone will collect personal information about you, and how it may be used or disclosed, is outlined in the Frequently Asked Questions online at http://www.cityfone.net/terms/privacy-policy
Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside of Cityfone and Rogers companies without your consent in the following limited circumstances:
We will disclose information about your credit behaviour to credit reporting agencies or parties collecting outstanding debt.
Your personal and account information may also be shared with Rogers’ companies or affiliates, such as Rogers Bank.
Cityfone will only retain your personal or account information for as long as necessary to fulfill the purpose for which it was collected or for sufficient time to allow you access to the information if it was used to make a decision about you or your account. Information that is no longer required by us will be destroyed or de-identified.
Cityfone ensures that customer information is accurate, complete and up-to-date. You may ask to review the information we have about you at any time. You can challenge its accuracy and completeness and request amendments, as appropriate, by contacting our CPO.
Account and personal information about our customers may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards, but may be subject to the laws of the jurisdiction where it is held.
Cityfone has rigorous security and safeguard processes and procedures to ensure customer information remains safe from theft, loss or unauthorized access.
The CPO and delegates ensure that Cityfone is responsible for all customer information in our possession and control, and we ensure that there is a comparable level of protection for information that is processed for us by third parties.
You can access your personal information retained by us by contacting our CPO by email at email@example.com or in writing at Chief Privacy Officer, Rogers Group of Companies, 333 Bloor St. E., Toronto, ON, M4W 1G9.
The Office of the Privacy Commissioner of Canada oversees Rogers’ personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Rogers you may contact the Office of the Privacy Commissioner of Canada for further guidance:
We would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. However, you do have choices and can refuse or withdraw your consent as follows:
Customers can withdraw consent and have their account marked “Do Not Contact” by contacting a Cityfone customer service representative at: